Services

• Jewellery
  As with any precious jewel, your Baccarat jewellery requires particular attention.
  Crystal and fine or precious pearls is sensitive to heavy or repetitive contact with other objects.
  It is recommended to avoid any contact with other objects, including jewellery that could create surface damage.
  It is also recommended to avoid contact with substances such as perfumes, lacquers, or detergents that could possibly damage the jewellery. To maintain its brilliance, we suggest cleaning your jewellery with a soft cloth.
• Bar & Tableware

  GLASSES CLEANING
  
  By hand
  In order to prevent damage, glasses must be washed individually using warm water and a non-abrasive product. We recommend using gentle care dishwasher tablets which may also be used for washing by hand.

  Tilt glass downwards and rinse under the faucet ending with the base.

   

  In the dishwasher
  Set the dishwasher to the delicate cycle on a low temperature. If the temperature is too high, a chemical reaction may occur that could dull the crystal. We recommend using gentle care dishwasher tablets, which may also be used if washing by hand. 

  Separate and position the glasses, spacing the glasses far enough apart so that they do not have contact with each other.

  
  Drying and wiping
  Place the glasses on a towel or on an absorbent kitchen paper to drain, or wipe delicately holding the glass by the stem to minimize pressure.

  Always use a lint-free fine cotton towel or a linen towel. It is best to place the glasses back in their boxes or stand them upright, without touching each other. 

   

  DECANTERS
  
  It is best not to leave wine in the decanters and to rinse them immediately after use. Decanters must be washed in warm water with a soft sponge. We recommend using gentle care dishwasher tablets, which may also be used while washing by hand.

  Decanters should always be stored without a cap to allow for airing.

  To absorb any remaining moisture, insert a long strand of absorbent kitchen paper for about 10 hours.

   

• Decoration

  VASES
   

  We recommend using mineral water as hard water may have damaging effects on the crystal and leave a water line on the upper part of the vase. If there is no mineral water available, it is recommended to change the water level.

  If your vase is heavy and bulky, and thus difficult to move, we suggest not filling the vase completely but adding water or even ice cubes on a daily basis.

   

  DECORATIVE ITEMS
   

  Clean them with a soft cloth.
  Anti-static products may help protect items from gathering dust.

• Lighting

  Large chandeliers must be maintained by experienced professionals who know how to take them apart, to clean each part and to place everything back correctly.

   

  Small and medium sized chandeliers should be dusted regularly in order to avoid more integral cleaning procedures.

  Wear cotton gloves lightly moisturized with isopropyl alcohol, and gently rub the crystal pearls and ornaments.

  For best results, gloves should be re-moisturized from time to time while cleaning. Be careful to follow instructions for the specific product being used, as contents may be flammable.

   

  Do not place wax candles into candlestick holders by using melted wax.

  We recommend the use of non-drip candles.

  In case the wax sticks to the candlestick holders, gently wipe it away by using lukewarm water.

  We recommend not to let candles burn down entirely (leave approximately 3 inches standing), as the contact with a flame could cause the crystal to shatter.

Ordering

• Valid Payment Methods

  Payment by bank card
    The Total Price is paid by the Customer by one of the following means of payment : VISA and MASTERCARD.
    Payments by cheque and bank transfer are not accepted.
    The transaction is debited from the Customer's bank card at the time of shipment, after the cards' data has been checked, when the debit authorisation is received from the company which issues the Customer's bank card.
    The customer, by communicating his or her bank card information, authorises Baccarat to debit the Total Price from the bank card.
    The Customer gives his or her bank advance authorization to debit the entries or statements transmitted by the payment module from his or her account, even in the absence of invoice signed by the cardholder. The Products ordered remain Baccarat's property until Baccarat has received the whole of the price.
    If it is impossible to debit the Total Price, the Customer is asked to repeat the payment process. If the impossibility of debiting the Total Price is confirmed, the Online Sale will be immediately rescinded and the Order cancelled.
    Baccarat will do its its utmost to guarantee the confidentiality and security of the data transmitted on the Website.
    In order to fight Internet fraud an online control is performed of the competent banking institutions and organisations concerning online payments. Baccarat does not collect or conserve the information on the Customer's bank cards.
    Baccarat uses the secure 3-D Secure payment system which authenticates transactions by Customers. 3 D Secure is a program created by the international Visa (Verified by Visa) and MasterCard (Mastercard Secure Code) issuers to reinforce the security of online payments. You must authenticate yourself when making a payment by bank card, by entering an item of personal information or a single use code transmitted to you by your bank.
    The payment data is the subject of automated data-processing which is separate from Baccarat's data-processing. The purpose of this automated data-processing is to define a level of analysis for a transaction and to fight bank card fraud.
    An unpaid resulting from fraudulent use of a bank card will result in the information relating to the Order associated with the unpaid being registered in a payment incident file kept by a third party. An abnormal declaration or an anomaly can also be the subject of specific processing.
  
    Payment with Paypal
  If paying with PayPal, the amount of your purchase is debited when the order is placed.
    The Customer has the same rights vis-à-vis the third parties mentioned above, as those granted by Baccarat relating to data processing (Baccarat's Confidentiality Policy). The Customer can enforce them by contacting Baccarat's Data Protection Correspondent at the following email address : correspondant-CNIL@baccarat.fr or by letter : Correspondant CNIL Baccarat, 11, place des Etats-Unis – 75116 PARIS, who will pass on the information to the third party concerned.

• Order Cancellation

  You may contact our Customer Service +33 (1) 40 22 14 14 to check the order status. If the order is already ready to be shipped, it cannot be cancelled. In this case, you will refuse the parcel when delivered and contact the Customer Service to inform them and being refunded when the item is back.

• Checkout
  When you are ready to complete your purchase, simply go to Checkout and follow these steps to place your order:

  For registered users:

  • If you are a returning customer and have an account, please sign in using your email address and password and you will be taken directly to the first Checkout tab.

   

  For non-registered users:

  • If you are not registered, you can proceed without creating an account or you can create an account.

   

  Billing and Shipping Tab
  
  Enter your billing information as it appears on your credit card statement. Your credit card will not be accepted without the appropriate billing address and telephone number. If you are a returning customer, your billing address will automatically appear on the Billing and Shipping page. If the shipping address is different than the billing address, enter the address where you would like your order shipped.

   

  Shipping Options
  
  From the options provided, select from the shipping methods that are available for the item(s) you wish to purchase. For more information on shipping, click here.

   

  Payment Information
  
  At this time, you must verify your address information is correct, review your order and then enter your payment method and click "Place Order". For more information on payment, click here.

   

  Purchase Summary
  
  After you complete the checkout process, the Purchase Summary page confirms detailed of the order you have placed and also provides you with a Purchase Summary reference number. We recommend that you print this Purchase Summary page for your records as it may be needed for order references.

   

  Order and Shipment Confirmations
  
  You will receive an order confirmation email which will include an order number - you can use this to track your order in My Account. Once your items have been shipped, you will receive a shipping confirmation email with details of which item/items have been sent. Please note that if you order more than one item, it is possible that different items may arrive on different days depending on stock availability.

   

Shipping

• Shipping Policy

   

  Delivery Method
  The Client chooses one of the Delivery Methods proposed on the Website for the Products, when the Order is placed.

   

  The Products must be delivered by La Poste, Chronopost, UPS or by carrier.

   

  Address for delivery
  The Customer gives a delivery address which must be located on the Territory, otherwise the Order will be refused. The Customer is exclusively liable for non-delivery due to a lack of information given during the Order.

   

  Amount of the Delivery Costs
  The amount of the Delivery Costs depends on the amount and nature of the Order and the delivery method chosen by the Customer. The Customer is always informed of the amount of the Delivery Costs before the validation of the Order.

   

  The Delivery Costs are calculated in accordance with the Products ordered and the Method of Delivery you have chosen :

  Type of product	7 days Standard delivery
  Jewelry	€ 16
  Other products
  Less than € 500	€ 12
  € 501-€ 1000	€ 16
  € 1001-€ 1500	€ 29
  More than € 1500	€ 75

   

  (*) : These Time Limits run from the Validation of the Order, only if the Order was placed before 11 am, Mondays to Fridays (excluding bank holidays, both French and UK ones).

   

  If you have questions, please contact the Baccarat Client Service.
  Our call center will be thrilled to answer you at +33 (1) 40 22 14 14 from Monday to Friday from 10am to 7pm and on Saturday from 10 am to 6pm.
  • baccarat_eu@baccarat.fr
  • Online chat

   

RETURN & EXCHANGE

• Return and refund

  
  Baccarat wishes to offer you, or the recipient of a gift, the possibility of returning the articles delivered under the terms described below.

   

  Conditions of a return
  You have 14 days to exercise your right of withdrawal following the date of receipt of your package.
  You may return one or all the items from your web order by post. 
  Baccarat does not offer the possibility of returning products from an order placed on the baccarat.com website to a physical boutique.
  Baccarat does not offer the possibility of returning items purchased in a Baccarat boutique from the baccarat.com website.
  Items must be returned complete (cushioning accessories, instructions, etc.) in their original packaging. Items returned incomplete, damaged or soiled will not be refunded and will be sent back to the sender by post.
  You are responsible for the shipping costs of the returned package.
  Delivery charges paid when placing an order on the site will only be refunded if the entire order is returned. 

  Steps to follow

  Please fill in the withdrawal form provided in the package. 
  Prepare your parcel: put the item(s) to be returned in the original box. 
  Return your package by choosing the approved carrier of your choice to the following address:
  Centre de retour e-commerce Baccarat
  20 Rue des Cristalleries
  54120 BACCARAT
  Once received by Baccarat, and the items checked, you will be refunded directly to the payment method used during the purchase (bank account or Paypal account).

   

• Exchange

  
  Baccarat wishes to offer its customers, or the recipient of a gift, the possibility of exchanging the items delivered under the conditions described below.
  You can benefit from an exchange on an order placed online by returning it to Baccarat by post, or by visiting a Baccarat boutique.
  In the event of a product damage or breakage during delivery, exchanges in a boutique will not be accepted. Please contact our Customer Service at baccarat_eu@baccarat.fr, our advisors will offer you a personalized service according to your request.

   

  Conditions of an exchange by post
  You have 30 days to request an exchange from the date you receive your package.
  You can exchange one or all the items from your web order.
  Baccarat does not offer the possibility of exchanging items purchased in a Baccarat boutique from the baccarat.com website.
  Items must be returned complete (cushioning accessories, instructions, etc.) in their original packaging. Items returned incomplete, damaged or soiled will not be exchangeable and will be returned to the sender by post.
  The exchange can be made on one or many items of equal or greater value than the initial purchase.
  Shipping costs for the returned package are at the customers' expense.
  Baccarat will pay for the standard delivery costs of the new order.
  Items must be returned to the following address:
  Centre de retour e-commerce Baccarat
  20 Rue des Cristalleries
  54120 BACCARAT

   

  Steps to follow

  Please fill in the exchange form in the package. If the amount of the exchanged product(s) is higher than the amount of the original product(s), you can pay the difference by cheque (to be put in the parcel) or by bank transfer. In the case of a bank transfer, please contact our Customer Service at: baccarat_eu@baccarat.fr. 
  Prepare your parcel: put the item(s) to be returned in the original box. 
  Return your parcel by choosing the approved carrier of your choice.
  Once Baccarat has received the package, a new order consisting of the desired items will be sent to the address indicated in the exchange form.

   

  Conditions of an exchange by visiting a Baccarat boutique
  You can exchange one or all the items from your web order at a Baccarat boutique.
  You, or the recipient of a gift, can go to one of the Baccarat boutiques listed below and request the exchange of the items delivered, accompanied by a copy of the invoice issued or the packing slip.
  No refund can be issued in the boutique. If the exchange is made with a lower priced model, the boutique will issue a credit note valid for 12 months.

  List of Baccarat boutiques :
  -   2, rue des Cristalleries 54120 – BACCARAT   
  -   5, cours de l'Intendance 33000 – BORDEAUX
  -   1-3, rue de la Bourse 59000 – LILLE  
  -   2, rue des Dominicains 54000 – NANCY   
  -   79 Rue du Faubourg Saint-Honoré 75008 – PARIS 
  -   11, place des Etats-Unis 75116 – PARIS  
  -   44, rue des Hallebardes 67000 – STRASBOURG  
  

   

   

My Account

• Opening an Account

  Opening an Account is easy. Simply click My Account, or when you place an order, you will be prompted to log in with your email address and password. An account offers you a safe, easy and fast way to order. It also serves as a way to track your order and receive emails about your order. 

   

  • Account Benefits : Set up My Account and customize your preferences. Improve you shopping experience by taking advantage of these great benefits...
  • News and Exclusive Offers : Sign up to receive email updates on special promotions, new product announcements, gift ideas and more.
  • Order History : Receive important information regarding your order and the capability to track your order up to the moment it arrives.
  • Faster Checkout : Save your billing and shipping information to make it easier to find and buy your favorite stuff. Enjoy hassle-free checkout.
  • Save My Cart : Save My Cart for checkout at a later date.
• Managing Your Account

  It's easy to change your account information online, at any time. Simply click My Account now to access your account. If you have forgotten your password, click here.

   

  • Your email address serves as a convenient way to receive important information about your order and serves as your account identification.
  • Your account stores information such as order history and your billing and shipping address. It also offers you the ability to track your order(s). The password assures that only you have access to your account information.